Consider how the program can help your library achieve the following goals: • Entice new users and create excitement for library customers • Promote library services and resources • Promote curiosity and creativity (promote exploration, interaction and creative play) • Promote literacy and learning • Promote diversity, equity, and inclusion (welcoming diverse customers)

Some elements to consider: • Access to print/digital resources in a variety of formats, including accessible ones. • Respectfully includes customs and/or traditions of other cultures, beliefs, and values. • Includes stories with respectful representation of diverse characters (ex. Ethnicity, gender, sexual orientation, disability, etc.) • The inclusion of people with visible and invisible disabilities (ex. Materials/discussion is in plain language, an accessibility accommodation plan, provisions for mobility aids, sensory-friendly, etc.) • While a program may target a specific group of people (such as children participating in a story time), are not exclusionary to others who may benefit (such as a young adult with a learning disability)

User satisfaction, participation, support, and community engagement are great indicators to find out what are the benefits customers perceive from a program or activity they participated in at a library. How will you track and evaluate the impact your program has on your community? This can be as simple as collecting evaluations from participants, counting the number of participants and volunteers reporting on engagement with program promotion. You will be asked to give details about this in your final report.